1. Warranty Period
10-Year Warranty on all EGONO mattress products. The warranty period starts from the date of purchase, as indicated on the invoice or receipt.
2. Warranty Coverage
Our warranty policy includes:
Manufacturing defects: Any defects in materials or workmanship that affect the quality and functionality of the mattress.
Indentations or damages: Cases where the mattress shows indentations or damages due to manufacturing errors.
3. Warranty Conditions
To qualify for the warranty, the product must meet the following conditions:
The product must be used correctly according to EGONO's guidelines.
The invoice or receipt must be provided as proof of purchase.
The product must not be damaged due to external factors, such as fire, water, or significant impacts.
4. Warranty Claim Process
Contact EGONO: Customers need to contact EGONO's customer service through the phone number or email to report the issue requiring warranty service.
Product Inspection: EGONO will guide customers on how to send the product to the warranty center for inspection and evaluation.
Repair or Replacement: If the product qualifies for warranty service, EGONO will proceed with repairs or provide a replacement product as soon as possible.
5. Exclusions from the Warranty Policy
The warranty policy does not cover:
Products that have been misused or improperly maintained.
Damages caused by force majeure events such as natural disasters, fires, or floods.
Any damage due to climate changes or environmental impacts.
6. Contact Us
If you need further information about the warranty policy or require assistance, please contact us:
Phone: 0979918586
Email: DRTHANG@egonoglobal.com
Address: 173C Tô Ngọc Vân, Kp7, P.Thạnh Xuân, Quận 12, TPHCM
EGONO aims to ensure customer satisfaction and trust in our products. The warranty policy is designed to support you throughout the use of our products, providing you with the most comfortable and quality sleep.